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Stephan promised a 5* experience and delivered a 5* experience. He has a commitment to be prepared to deliver every amenity that goes with being a 5* facility, and he goes out of his way to deliver it. He offered parking at his place away from the difficult parking places in the old city, waited for us so that he could drive us to the doorstep of the accommodation, helped with the luggage, personally handled the check in, and was then the best concierge we could ever have. He suggested places to visit, restaurants to dine at, made bookings when asked. The suite itself is tastefully decorated, spacious and comfortable - everything we needed was there and everything worked. Between the immaculate suite and the superlative concierge service, it was easy to feel comfortable like it was home and yet thoroughly spoiled at the same time. We were left wishing we can find the same offering in every destination we visit.
SC. Singapore (Summer 2022)